COVID-19 Information and Updates

Now more than ever, we remain committed to your health and safety so that you can travel with confidence. On this page, you will find the latest updates from our trusted partners regarding change/credit policies, enhanced safety and cleanliness procedures, and more. While we try our best to provide you with the most updated information, we encourage you to check with the airlines directly.

Health & Safety Policies

Airline Cleanliness & Safety Protocols

Please click on the airline names to read about their cleanliness and safety protocols.

Based on our Discounted Fare Policy, you may be eligible for future credit of the following (subject to the Fees Section below):

These fares are negotiated and discounted deals given by the Consolidators when tickets are purchased in Bulk. ALL TICKETS ARE NON REFUNDABLE, IN NO CASE WILL TICKETS BE REFUNDABLE.


We apologize for any inconvenience the delay may cause and hope you will understand the extraordinary nature of the current travel situation.

Regardless of what your plans are, please note that –

  • Your reservation MUST be cancelled prior to the scheduled departure date or you risk forfeiture of the value of the tickets and no refund, rebooking or re-routing option may apply. Your entire tickets will be lost.

Future Credit - Your reservation will be cancelled, and your tickets will remain on file for future travel as per airline policy subject to applicable Travelocase fees. This is the preferred and faster option as per the airline' rules and policies.


Original Travelocase service fees and 5% of total charge may also be non-refundable for your bookings.

Discounted fees: For all bookings we are reducing our standard post ticketing fees by 30%. If you opt for Future Credit, your cancellation fee will be $35 per ticket per passenger; If you opt for an exchange, change fees will vary there may be a difference in airfare.

Re-booking: When booking a trip with your credit, you will be responsible for any Travelocase service fees, applicable airline change fees, and any difference in airfare.

Airline Change Penalty: Most of the Major Airlines are waiving of Change fees for Upto 1 Year if travel is booked on or before 30 September 2020. However for any queries please contact our Customer Service Department toll free Monday To Sunday (PST) 9.00 AM TO 7.00 PM at 1 (800) 801-9664.

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